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The Telephone as a privileged contact with the outside

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The telephone is the first link connecting the company to the outside.

The customer’s first impression of the company, and sometimes the most lasting, is in the way it was first felt on the phone.

Nevertheless, it is important not only that the first impression is positive, but also that the company is able to reproduce this quality of service in future interactions

It is necessary to adopt a quality service method.

The telephone should be seen as one of the main tools of communication, but should also be used to offer gentleness, respect, prestige and professionalism, so it is fundamental to ensure that the telephone service of the company is done with rigor of quality

But what is quality in phone call?

It is the capacity that the service assistant has to fully satisfy the expectations of the client or any person who contacts the company through this means.

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